faulty apple watch battery

I’ve had my watch since April, series 4 purchased direct from Apple without Apple Care The battery has never been great. We might need to test your product to find the cause of your battery issue. If it were me, I would revert the watch to factory settings, and record the battery life for 3 days. Apple Watch Battery Connector Bracket; Step 1 Power off the Apple Watch . Apple will service eligible devices free of charge. Apple says it determined that Smart Battery … As a result, those considering upgrading to the Watch Series 6 just for an improved battery experience may want to consider whether the other upgrades are worth the additional purchase cost. If you ever had your iPhone suddenly die when the battery is still at 40%, the most likely cause is a deteriorating or faulty battery. If your Apple Watch battery holds less than 80 per cent of its original battery capacity and it’s covered by AppleCare+, you will get Apple Watch battery service for no additional charge. Priano-Keyser alleges that all Apple Watches up to and including Series 4 models are prone to a defect that results in the lithium-ion battery swelling and … By virtue of receiving a replacement Apple Watch, Apple therefore  accepts that my watch had a fault. That’s a pretty decent battery life for a watch that does as much as the Apple Watch … For all things Apple Watch. Try the steps below if you need help or can't charge your Apple Watch. These interactions are unheard of in the US (I'm obviously exaggerating a little)! And again I ask if it definitely states that it is refurbished and not remanufactured? Cool. Are you experiencing significantly shorter battery life than Apple’s information. Apple Inc. has agreed to a $113 million settlement with more than 30 states that accused the iPhone maker of concealing issues with batteries by throttling phone performance with a … So  I asked that under the CGA I would like to opt for a refund instead. If it is out of warranty, Apple offers a battery service. Apple Watch Showing Red Lightning Bolt and Time after a too long wait on charger My Apple watch won't charge and Charging Slowly. In six generations of the Apple Watch, battery life has stayed at a quoted life of 18 hours. He should expect a brand new replacement so that he is getting a like-for-like replacement. If your Apple Watch isn’t taking any charge, don’t throw it away, blame it on other people, or assume that the battery is broken. Apple has said that owners of a faulty iPhone 6s will need to go into one of its stores or an authorised service provider to check if their handset is eligible for a free replacement battery. But even older models of the Apple Watch also have extended screen on time functions. Here are the differences: Apple Watch Series 5: Apple watches in these series all have a 296 mAh battery that can last for up to 18 hours. Are you experiencing significantly shorter battery life than Apple’s information. I’ve already spoken to Apple who at this stage won’t budge. Apple recalling recently purchased Apple TV units due to faulty part Chance Miller - Aug. 12th 2015 4:56 pm PT Back in 2013, Apple started a replacement program for select Apple … Completely remove any plastic wrapping from both sides of the charger. Apple estimates most people will get an average of 18 hours of battery life from one full charge, depending on use. (You might need to click the side button to see the watch face.) I really can't wait until we get our own Apple store in NZ. I just don't think you have any reason to be concerned. Well, one of the hardware issues with the original Apple Watch is a battery one, but you might not have heard about it. CUPERTINO – Apple is offering a replacement program for its Smart Battery Cases because some of them aren’t working properly. The Apple Watch, currently in Series 4, averages about 18 hours of battery life. If you are flicking your risk a lot, and it activates the screen each time, then I imagine that will also drain it a bit. they have denied this saying the replacement fulfils their obligation under CGA. Apple Watch Series 4 (GPS) usage includes connection to iPhone via Bluetooth during the entire 18-hour test. All-Day Battery LifeUp to 18 hoursAll-day battery life is based on 18 hours with the following use: 90 time checks, 90 notifications, 45 minutes of app use, and a 60-minute workout with music playback from Apple Watch via Bluetooth, over the course of 18 hours. The issue is they are taking his money and offering him a refurbished device. ... select Apple Watch, click on Battery, Power, and Charging, and select Bring in for Repair. Apple May Swap It for a Series 4. According to Apple, Apple Watch battery is designed to last up to 18 hours with normal usage. Make sure you plug the Apple Magnetic Charging Cable all the way into the USB Power Adapter, then make sure you plug the adapter all the way into a power outlet. Normally I am as strong an advocate for standing on one's (perceived or actual) legal rights as anyone else but frankly I think you're giving yourself hassles for no real reason. Request a refund, replacement, or repair. By replacing his device with a refurbished one (plain box), he is receiving a good that is not like-for-like. Battery was swelling up when I charged it and he was taking ... Apple Watch … The single most significant cause of battery life problems with iOS devices occurs when they are updated, and something gets glitchy. Apple recalls faulty iPhone 5 batteries. The defect with my Apple Watch has been an issue since buying it in April 2019. These prices are for service directly from Apple. If your Apple Watch won't charge or you see a message on your watch that charging with this accessory isn't supported: If you still need help, contact Apple Support. If you use a third-party charging stand, use the charging cable that was delivered in the box with your Apple Watch. To get a refund I am assuming that they would want the replacement back. Apple has determined that under certain conditions, some Apple Watch Series 2 (42mm) devices may not power on or they may experience an expanded battery. Apple's refurbished units are much higher quality than the usual refurbished rubbish sold by dodgy resellers, for example. The new service policy enables users to get their 42mm Series 2 models for free, if the watch does not power on or has a swollen battery do I have grounds for pushing for a refund? Normally replacements might be remanufactured but refurbished is reserved as a term for goods the sell as second hand. Apple May Swap It for a Series 4. CNZ also suggested that I: include the ComCom in my email to Apple and give them 5 working days to respond which I did. It will externally be flawless, with a new battery, and will for all intents and purposes be a new watch. I remember when I first got mine, and I was using all the apps etc all the time, it would only last a day. I got back in touch with CNZ and their advice is to lodge against apple with the Disputes Tribunal in order to get Apple to take this seriously. Regardless, Apple’s guideline was simple: Put the watch on your wrist each morning, don’t worry about battery life all day, then place it on a charger each night, and repeat ad infinitum. Apple says it determined that Smart Battery … Apple on Friday activated a service program to replace faulty Smart Battery Cases designed for iPhone XS, XS Max and XR, noting certain units may not operate as expected. If your Apple Watch won't charge or won't turn on, connect your Apple Watch to its charging cable and power. Up to 18 hours. Solution 1: Force Restart. In November 2016, Apple acknowledged that iPhone 6s handsets made in September and October 2015 were faulty and prone to spontaneous and unexpected shutdowns; it says the issue is battery-related. For more details on Apple's refurbished products, see here. Your battery is designed to retain up to 80% of its original capacity at 1000 complete charge cycles. The Apple Watch Series 6 is now official and comes with a number of improvements and upgrades over the Series 5, although battery life is not really one of the major changes. Force Touch, where a … So I contacted CAB and Consumer NZ and both stated that i am within my rights to reject a refurb unit and seek either a brand new unit or a refund, which ever i would prefer. Check out the post to watch … Apple Watch Series 4: The Apple series 4 watches feature a 291.9 mAh battery, and they have 18 hours battery life. If your Apple Watch battery holds less than 80 percent of its original battery capacity and it’s covered by AppleCare+, you will get Apple Watch battery service for no additional charge. After this Apple considers a battery to be “consumed ... Fixes for a faulty MacBook battery. If your tests still show battery life falling far short, you have rights under the CGA. At a guess, the options will be to live with the watch as it is or live without it while it gets looked at. So that time has now elapsed and Apple did not reply at all to my email. ... select Apple Watch, click on Battery, Power, and Charging, and select Bring in for Repair. In theory, if you went for a brand new watch you should be able to get a Series 5 out of them as they no longer sell the Series 4. I reject the claim made by Apple that you do not have to offer me a refund under the CGA and that the refurbished replacement is acceptable. This is the possible reason as to why your device does not get charged and hence Apple Watch does not turn on. Apple now agrees and has issued a recall. When your watch is charging, the red lightning bolt  changes to a green lightning bolt . As you can imagine with Display Always On, your Apple Watch will eat up a lot more battery. I bet Apple know that most people dont want the hassle and dont follow through and so feel as if they can get away with these sorts of actions. A Disputes Tribunal referee may agree with you or may not. Apple kindly document how they achieved their 18 hour estimate... https://www.apple.com/nz/watch/battery.html. Make sure the back of your Apple Watch and the magnetic charger are clean. To unpair your Apple Watch and iPhone, open the Watch app on your iPhone and tap the name of your Apple Watch at the top of the My Watch … With the Apple Watch Series 5, Apple created a feature that would allow you to keep your screen always on. Do you think that your watch battery charge is draining faster than normal? The update will start installing once the battery on the Apple Watch hits 50% or higher. But if you are just using it as a dumb watch and basic activity stuff,  and the screen is set to only tap to wake, then mine can last at least 3 days without charging. Get help charging your … To fix Apple Watch battery life problems, your next step should be to re-pair. I’ve had my watch since April, series 4 purchased direct from Apple without Apple Care. As mentioned to you, i wish to seek redress in the form of a refund. But you'll need to pay a filing fee (which you won't get back) and potentially need to spend time at a District Court arguing over a relatively inconsequential matter relating to a watch that most likely has a market value of $500 to $600 bucks. If your Apple Watch is out of power, you might need to wait a few minutes for the green lightning bolt. Position the back of your Apple Watch on the charger. My own iPhone X suffered a swollen battery, and I was lent an iPhone 8 as a temporary replacement while my phone was sent to an Apple service center for repair. The one-year warranty (for Apple Watch and Apple Watch Sport) and two-year warranty (for Apple Watch Edition) include service coverage for a defective battery. They have also advised me to CC in the NZ Commerce Commission into this email which i have done. Read more about Apple now offering free repair of Watch Series 2 for faulty battery: Report on Business Standard. Consumer NZ has also advised me that Apple in the past have been in breach of sections 13(d) and 13(i) of the NZ Fair Trading Act relating to misleading representation of customer rights in regards to refurb vs new units. Have they definitely used the word refurbished. So wait a day or more, then you can see the real battery life. There could be a number of reasons that your Apple Watch battery is giving you trouble. These things drain your Apple Watch battery very fast. When you connect your Apple Watch to its charging cable and power, you should see a green lightning bolt  on the screen. The causes and solutions are right around the corner. 330k members in the AppleWatch community. Did you buy the original watch from Apple? An internal Apple memo says there's a shortage of Apple Watch Series 3, so it's fine to replace a broken one with a Series 4 instead. Apple Watch Owners. Apple has acknowledged a flaw in certain Apple Watch models that could lead to the screen cracking, and has launched a replacement program for affected users. If you are using it to track exercise for several hours, then that can  run it down very fast. However the replacement is a refurbished unit which I don’t find acceptable. I’ll be honest, I’m sad to see this go. I doubt Apple would replace it without confirming a hardware issue and all Apple watches are sent to a repair centre so taking it to a store will make no difference to the timeframe for testing as they will be sending it away. HAVE you spent two years complaining that your iPhone 5’s battery life is crap? Hi **** following on from our phone call, I have been in contact with Consumer NZ, regarding this issue. Until the update is completed, do not restart the timepiece from the charger. Many Apple Watch issues can be resolved by restarting the device. Sorry I’m a bit confused. To configure this setting: 1. We might need to test your product to find the cause of your battery issue. HAVE you spent two years complaining that your iPhone 5’s battery life is crap? Have you tried disabling background app refresh, then disable auto-install apps and uninstall all the 3rd party apps and see how much battery it uses? Apple recalls faulty iPhone 5 batteries. I was upgrading from AW0 which when New was giving me two days worth of battery life. If your Apple Watch battery still dies fast after following the tips above, you may want to disconnect and reconnect your Apple Watch to your iPhone. You can first reboot your phone to fix Apple Watch battery draining after … It didn't help. FWIW, as a lawyer I would also say that Apple has indeed discharged their CGA obligations here. The charger's magnets align your Apple Watch, and you should see a green lightning bolt, Try a different Apple Watch Magnetic Charging Cable and a different USB Power Adapter. If your watch requires charging, a red lightning bolt  appears on the screen. Battery life varies by use, configuration, mobile network, signal strength and many other factors; actual results will vary. Forums › Apple iOS and devices › Faulty Apple Watch 4 battery. Please ensure that any reply in this matter is made within 5 working days. Make sure you're using the Apple Magnetic Charging Cable that came with your Apple Watch. Can you please escalate this to the appropriate person  and ensure that all further correspondence is to be via email rather than via phone call. There could be a number of reasons that your Apple Watch battery is giving you trouble. Apple or … The Apple Watch has a fairly decent battery life in general. Apple Watch Series 4 models also provide up to 18 hours of battery life on a Wi-Fi connection. Turning off Bluetooth on iPhone will make the battery drain on your Apple Watch. Faulty Apple Watch Series 3? Testing was conducted by Apple in August 2018 using Apple Watch Series 4 (GPS) and Apple Watch Series 4 (GPS + Cellular), each paired with an iPhone. 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