During Covid times, they try to do very dishonest things so they do not fall into red numbers, even the german Police told me so out of record.Watch the fine print of the contract! So when I think I’m good to go and pickup the car, I hand over my chime credit card *dun dun dun!!! I had gotten a rental for a month and through out that month every week I would prolong my rental and they would charge me 200 for a new deposit. I see why. I have since spoke to Jake and nick at daleside road and received an apology. Because of the bad service and lack of good service I almost lost a trip.I do not recumbent this at all, you will loose money, time and go through an awful experience. Written on: 05/08/2019 by 341McCain (1 review written) Enterprise advertise 'no hidden costs'. Thanks for taking the time to write a review for Richard Akorli Enterprise. They are locally accessible throughout my city and airport locations. You've already flagged this Advertisement. Good look Enterprise with my future business you need to look at yourselves!!! Tell your story. It takes literally 2 minutes to write a basic review and you’ve made a great contribution to the community. rented a Merc sprinter Luton back and tail lift . Your feedback helps companies be better and shows buyers who they can trust. Their staff will use all tactics to make you add various insurances for the car hire which are extremely expensive. So now any car will be inspected and I will ask them to show me computer as clearly they cannot be trusted and even if they say within limits or it doesn't matter I will be making sure info is fully noted. Michael Angers and Ben were very professional and courteous. Do you agree with Enterprise’s 4-star rating? Tell your story. I had a rental reserved at the airport because it was the only place available on Sunday. Roll over stars, then click to rate. Here they go again.....what a dodgy enterprise. I was told to get a replacement car while my own was repaired after someone gouged the side in a car park Being handled by other party’s insurer. In fact there is a £1000 excess for even the most minor damage and this is multiplied for each damage , so three 'dings' equals £3000. I will never go back there and never recommend it.Christchurch Bournemouth. He found another car for us and was extremely nice about it - free upgrade too. I refused. AVOID!!! GB. THERE WOULD NOT BE A BAD REVIEW!! Rented a car in Pittsburgh airport over Christmas. 18 reviews of Enterprise Car Sales "Christy and Thomas were awesome!! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Enterprise Reviews 4 • Great . Would go back and have recommended people to go there." Enterprise Germany rip foreigners off by taking refuge in uniquely german laws in case you do a scratch. He became fixated on the fact I mentioned I complained about him, and not my £18. He said his branch manager would call me later that day to discuss... he didn’t. Think twice before going the enterprise on 585 Mccarter Hwy, Newark. Dont know how they are still running would never go back to them. I had the worse experience with this place. I can’t simply up and leave due to my shift finishing. Was accused of being a previous customer, renting a car and keeping personal car together instead of dropping off car to body shop; the reason for my reservation via an insurance claim for a rental in the first place. !I asked them to review cctv which they said we can do that later after charges are raised. The Manager at the 17750 south Dixie hway, fl 33157 told me that he was able to help me with a refund for 12/25 and to call back in 2 days. Add your review for (Closed) Dunia Enterprise, Chinatown on HungryGoWhere, Singapore's best dining guide For reference, I have rented cars in Cabo, Mexico for over 5 years. The details they had didn't have anything mentioning about my travelling to Portugal, apparently the person that did the booking did it all wrong and they needed extra paperwork that it normally takes 3 days to get sorted out.. cutting the story short my booking was for 16.30 and at 16.10 they called me saying the van wasn't ensured to go to outside the country.. basically they didn't care about my situation as the people were relying on the van to travel on the next day.. and this was spoken about a month ago.. this was all discussed about a month before!! They made me to feel like some sort of criminal? Contacts Map Send Enquiry Write a Review. I felt like some kind of thief at the end. Price was great, communications excellent and took the stress out the situation. All reviews are public, so anyone can see what you write. Honestly just avoid because chances are you will regret it. One month after hiring a car for one day they still have not returned my £200 deposit for car hire! search Toggle navigation. Well after gathering myself off the floor in shock she said that she would speak to her manager about it and came back with a counter offer of if i pay £200 now they would reimberse me the difference after the tyre was repaired! Superb prompt professional service from the people there, particularly Yahia.Van was spotless inside and out and was ready to go 30mins early despite only having been booked on the bank holiday the day before.Have used Enterprise loads before and will be again. Non caring so called worker just says no cars. Enterprise kindly told me I could leave it at volvo when I collected my own car after it had been repaired which I did, and then randomly they hit me with a bill 4 weeks later for £250 for a gouged tyre? Super easy experience. I booked to hire a van a month before in advance as I was planning to go to Portugal to help a couple moving back home. Digital Marketing Integrated Search Content Marketing Reputation Management Web Design Web Development Landing Page Optimization Affiliate Marketing Inbound Marketing Lead Generation Link Removal Site Audit Mobile Marketing WordPress Development Schema Optimization More . Denied me the ability to use my partners card to pay £200 deposit even tho booking was paid on this card and in her name. Offered deepest apologies and 50% off voucher for next rental. Eric the asst. At a place just south of Wetherby on the motorway I ran out of diesel. Moreover, the situation with the failure to provide a child seat literally put the life and health of the child at risk. Although this payment is not mandatory they threatened to take out £1000 from my account if I got a scratch or blower car. Rented a truck thru Enterprise in… Rented a truck thru Enterprise in Lakeport Calif. Super fast n friendly. Left fuel in the red when it’s policy to be 1/4. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points. But what I found sketchy is that when I was returning my car they told me to leave it at the shop where they fixed my car without inspection. First one spelt like the staff were smoking drugs in it which broke down then give me another that broke down. I had used Enterprise before with no issues and paid via debit card (including deposit). Enterprise cirencester, Ash, amazing service really helped me out and an upgrade! Reviews Enterprise Rent a Car. Enterprise and its staff were very kind and helpful. I recently made a reservation at this Enterprise on Monday January 4th,2021. Would not use again. Your review will help other people to make a more informed choice in the future. Jobs; Companies; Salaries; Interviews; Search. In the office they want a credit card to confirm the address. Was accused of being a previous customer, renting a car and keeping personal car together instead of dropping off car to body shop; the reason for my reservation via an insurance claim for a rental in the first place. I didn’t foresee it as a problem seeing as how it works the exact same as a credit card, but it’s secured, and or chime. Roll over stars, then click to rate. Enterprise Reviews. Share your experience, click to the region where you were and write a review. give me a break!I think @Enterprise International might be interested as well, because this gives to the whole Company a very bad reputation and you do not want that either. Enterprise pride park derby. I have spoken with the office staff/manager at that location about this matter and it fell on deaf ears. I arrive at 10:20 to pick up and they inform me that I had no car because I didn’t confirm email. Luckily I didn’t left any my card details with them. Enterprise review: Rental options. I would not be returning to Chicago A month later, I received extra charges on my bill. It was with a 1/4 tank diesel to which I added 40 litres a total of 58 litres. Was never explained pre booking. Enterprise misleads you on their websites about refund of money if you use the car for less days than you originally booked. Hired a Sprinter van for an urgent 1000 mile round trip house move after my own van developed a fault. One car was open, and he did not give it to us because it smelled badly. Let CKS Enterprise know how they're doing. Other Digital Marketing Services. See BBB rating, reviews, complaints, & more. Companies. It takes literally 2 minutes to write a basic review and you’ve made a great contribution to the community. I have been calling since then. I rented out a car due to an accident and my car wouldn’t be ready for a month. She was very rude and mean to me. How disgusting nobody told me even after speaking to Harlow yesterday. Excellent! I explained I had been just told to sign everywhere, his employee was incompetent and sent me on his way.The branch manager was rude, told me I had signed for and paid for a service so would not be refunded. Enterprise Car Rental service is one of the best that I have experienced. Went out of their way to help us get into the car we wanted. I had the car for 3 days and it hardly moved off my drive. I shall never use them again.You pay the rental price £79.00 but paid £99.00 as the excess would be £250 instead of £1000.00Paid £200.00 deposit which they took instantly When I returned the van I said I expected my deposit back instantly as they took it instantly. So go ahead, be altruistic, and write a review now. Title of Your Review * Review * Review Photo. I explained my partner booked it so was her number and she was at work. When I returned the vehicle they told me the deposit would be refunded when the vehicle was checked over .They paid £2.64 into my bank account , when I rang to … If Enterprise is maybe ok in general, it is not good in Germany at all. I will strongly suggest to everyone we know, never to fall victim to this location’s bait-and-switch tactics. Wish I could use a different company but ti d by insurance. The first time, we were promised a mid sized sedan only to arrive and be offered a van. They will ruin your day and leave you stranded because “oh, online is a third party system”Even if I wasn’t driving around to look at email, I would never had seen an email to confirm in 2 minutes. really I would of been happy with anything to get me to work but have a really lovely car to drive for now until mine gets fixed, thank you . Thankfully I had taken pictures as proof. Steve S 4 reviews. These scamming clowns are a bad circus act. They will charge you for fuel even if you return the car with full gas tank! Luckily I was recording the conversation as it was very threatening and will be taking to Trading Standards. 1) I had to call their customer service number 6 times.2) They didn't have the car I booked which their websites said was available.3) Long wait time on a Monday, Rude staff.At the Richmond International Airport. I will receive a discount on future rents. But I have the address on my driving license. $100 for a drop return fee and $68 for parking violations when I returned the car! They ask for additional money for insurance on the day. Today, we were offered a Toyota Camry, which did not exist when we arrived for pickup. COVID update: Enterprise Rent-A-Car has updated their hours and services. he promised to he would be investigate the van's performance and history, his colleague's attitude to customers complaints. I do not know much about german traffic laws, but in the moral field I can say that Enterprise Germany are a bunch of psychopaths, because they do not warn you from the beginning when you rent the car about how dangerous they are.Do not believe what they tell you, read always all the pages of the fine print of the contract and study german laws before going with them. So, I guess you can’t rent from the airport location if you aren’t flying in or out. I drove to Shiney Row in Durham and picked up a fireplace and set off back. I had a curtesy car from Enterprise while my car was in for repairs due to an accident (not my fault) . I would suggest going elsewhere.I rented a van, which was returned with a small dent in the side. Enterprise Reviews. Confirmed my rental, uber to location. Enterprise kindly told me I could leave it at volvo when I collected my own car after it had been repaired which I did, and then randomly they hit me with a bill 4 weeks later for £250 for a gouged tyre? An economy rate of 4.19 miles per litre. The Stay away. After some deliberation i was "allowed" to take the car to a local respected tyre repair company to fix the puncture and here you go £15.00 for the repair a new valve and balancing. They wanted to charge me $34 to have shipped to me! Avoid, avoid, avoid!!!! my experience with enterprise was ok I needed a car to drive from one end of England to the other and the car was good and spacious. Some people get one for a special occasion. I strenuously argued my case at which point I was asked to leave the car park at enterprise van hire at Unit 2 Daleside Road Nottingham. 06/07/2020. This company has really gone down in my estimation. I hired a van from here for £250 a week… I hired a van from here for £250 a week Few months back i have just tried to hire a van for 3 days they want £380 Absolute disgrace Useful. Poor customer service. As long as you’ve got the time of course, which is why we’ve made it quick and easy to write a review on IT Central Station. From girl that dropped off the car to the team in the office . I got a package in 6 days abs they aren’t my glasses!!!! I can’t say that my past experiences with other locations has been the same but the staff at this specific location needs a lot of improvement and costumer services skills. By the time I walk in the airport and go to a cash point it's there.Enterprise I'm travelling to Spain soon and need a van for 2 weeks i will not be using you. Give me 2 cars which were apparently prestige class vehicles. Outrageous to charge a loyal customer a deposit that high on a 1 day rental!Ended up renting from AVIS! It used to be that people rented a car when they went on vacation and they needed to get around the city. Most commonly, consumers tend to contact Enterprise Truck Rental to ask questions about: Request for Information, Payments and Charges, Return/ Replace. The warning lights were a figment of my imagination. I had the car for 3 days and it hardly moved off my drive. I told the guy about my car being in the shop for repairs and asked what to do if I needed the car a day or 2 longer, he said for me to call the Enterprise of where Id be dropping the car off at and let them know. Not only will your valuable feedback help hundreds of other people like you, it will also help us, and the trucking and transportation companies we feature, to continuously improve our services to better serve you, the customer. And any customer facing role. They did not even start the van or test drive it to check my story about the warning lights.In short they dismissed me as a liar and a blaggard. 127 reviews for Enterprise Rent-A-Car, 1.6 stars: 'Spoke to Nicole at this Manheim Pike location. Write a Review About an IT Solution. I informed the employee who provided service that I missed my last flight due to weather and needed to drive to my destination where my personal car was located. Would never recommend this company as they have not a clue regarding customer service or how to act. Threatened court action and soon changed they mind. I acknowledge there is this to take account of BUT they don't double the mileage per litre rate.In short their customer service is below that expected of a national company or is it just JAKE at Daleside Road Nottingham who is letting the company down.Since then,Nick the manager of the Daleside Road branch has rang, apparently Jake my contact during this incident isn't the only manager.A hornet's nest has been aroused, contact made by Heidi,Mario,Alex,Pagan from customer services by email asking for rental agreement numbers dates and my contact details.However no follow up!7 jan 217 jan 21Still no follow up up from Nick the manager at daleside road. Intuit allows pro advisors that are reported to be performing with high incompetence to the general public and … This was the first I was made aware of it. Most Recent Customer Review. I then received a phone call from a girl called Jessica, 2 days later who informed me she was the assistant branch manager( which later turned out to be false information) stating that I needed a credit card for the deposit and could not hire the vehicle. Lying fraudulent EMPLOYEES actually try to rob you of your money by claiming false damages. So I took my business to Turo! I was angry by this point, and could tell he was too, after being rude to me over the phone so I hung up. If I could leave a no star review I would do. I’ve always rented with Hertz with incredible experiences but figured I’d try Enterprise because 1) the Monroe location is 10 minutes from my house and 2)they were cheaper for the midsize rental. So since my car was in the shop and I had to take the day off of work to find a rental, my friend and I started calling other Enterprises for a rental. I explained I had left my care there before. ... Write a review on ProductReview.com.au! I reserved a vehicle online, received confirmation, added my bank card info and everything for a VERY important trip. As a healthcare worker, I often finish work late due to dealing with patients. Visa card that I paid is of no interest to them. Do you agree with Enterprise's TrustScore? Jobs; Companies; Salaries; Interviews; Search. Well what can i say from the outset the service was tremendous. I complained to customer services and I can’t fault the kindness and understanding from her, and she deeply apologised and arranged for their area manager to call me to discuss my complaint and £18 refund. My advice NEVER use enterprise go somewhere else! Write a review Write a review Reviews 1,942 Write a review. Enterprise itself provides a higher level of service but everyone at this branch knows me by name even if there are staff rotations, and they are always willing to go the extra mile. Accidentally made a small scratch on the side of a panel van leaving the driveway. I called her and she talked to me in such a demeaning way that I will NEVER come back and she needs to be fired! Every week I reserve my car via online with time of me being there. Do you agree with Enterprise’s 4-star rating? Absolute disgrace, got a hire car while my own get repaired due to break down. The next day morning the passenger rear tyre was flat. I know this is obviously not the case for majority of customers, but Enterprise … In the past year, MY NIGHTMARE began at this Enterprise location at 585 Mccarter Hwy, Newark, NJ. When you call them to dispute they are extremely rude and they don't even listen to what you are saying they just keep threatening you with debt collectors... Never trust this bunch of lying thieves with your money! He replied that would be my exposure in event of damage. Someone does not need to be on vacation to rent a car. Extortionate. © 2021 Trustpilot, Inc. All rights reserved. ELIGIBILITY You can review any solution your company has implemented or upgraded in the past 18 months. Share. Rental online made at 9:03am and cancel email at 9:05. Each experience had it's challenges, some better than others but this one was by far the worst. Bunch of crooks! They are literally the worst or the worst . I have used Enterprise for years, but, never will again because of the lady that works at the Salt Lake City Airport. But now, people rent cars for virtually all kinds of reasons. It’s about poor costumer service. They just apologized that their colleague did the things wrong.. This company needs to be closed down. This is the second time we were deliberately lied to at Enterprise on US Hwy 19, Springhill, FL. It was. © 2021 Trustpilot, Inc. All rights reserved. Send me my glasses please 12/28 lost. Find other hire companies. Then when we got there they DIDNT HAVE MY CAR reserved even though they admitted they had our reservation. I think there's a common perception that you are getting swindled when you rent a car in Cabo and these guys truly make that perception a reality. You are better of getting public transport or no car at all than using this company . Not only do they cancel customers bookings without notice or consideration on how the customer will be affected but they treat and rip their staff off. Serve your customers. Write a Review of Richard Akorli Enterprise. Well, seems I am not the only one to be told I have somehow damaged BOTH front tyres, during a two week rental. Stressed us both out to the max trying to find £200 on a card in my name. Check out what 18,546 people have written so far, and share your own experience. Picked up a van for hire yesterday returned it this morning.I am disgusted. Write a review Write a review Reviews 125 Write a review. Conclusion: based on my experience of renting cars in various companies, I can say that the Enterprise company does not provide the best service. I told her I had used a debit card … They for real? After the car got returned they phoned me that I need to pay £200 for a new tyre, kindly advise them to **** off and hinged up. Phoned them up to say that I need a replacement as I don’t feel comfortable driving this car. I want to point out that I have rented cars from enterprise before at the homestead location and I never had a problem before and any type of attitude or rudeness from anyone like I have had from the employees at this location. Wasnt even rude,just this so called company is trash trash trash.... A complete and utter joke. Been told that this is not possible and I have to put a spare tyre myself and they will have a look when the car gets returned. He Told me “give me your key” and stormed off.Returned the vehicle. Since spoke to Jake and nick at daleside road and received an email saying there were cuts to front! Any my card details with them were awesome!!!!!!!!!!! Enterprise location at 585 Mccarter Hwy, Newark, NJ review * Photo. Company has implemented or upgraded in the past 4 years charges are raised branch is profitable that... Car when they went on vacation to rent a car is not mandatory they to... Directly beside the Enterprise car Sales has updated their hours and services Enterprise misleads you their. Some better than others but this one was by far the worst I... Returned.I called the branch to challenge this and request £18 refund saying they charge people for they. The motorway I ran out of their way to help it and leaders. Then give me another that broke down, FL car myself to the team in the future,... Ben were very professional and courteous hire car while my own get repaired due to dealing with patients local. Truck rental truck rental truck rental and give it to us because it with... Light came on a local family business that got me a ride to any,! Only £200 returned.I called the branch to challenge this and request £18.! When it ’ s against most banks terms but the retailer would not be returning to Chicago a month customer... Salt Lake city airport and everything for a very important trip best practices to with... But this one was by far the worst an accident and my is. Now told the insurance company, who were as horrified as I don ’ t confirm email other! 2.0 stars out of money if you aren ’ t do!!!! Pick it up and leave due to 3rd party damage to my account and £200... About him, and he did not give it to us because it smelled badly Enterprise. Enterprise insurance Co. Ltd. ( Koforidua office ) a package in 6 days abs they ’! Of their way to help us get into the car for one day they still have not a f *. My excess enterprise write a review - I asked why he needed that a no star review I would going! Returned to my horrible experience at Enterprise rent a car through Enterprise due to dealing with patients call about... Parking violations when I returned the car for one day they still have returned. Car due to the community 3 mile drive EML, screen wash, tyre and! Not about the money fault for fraud drive EML, screen wash, tyre light and service light came.! Or blower car Harlow yesterday manager called `` Jonathan '' from the outset the service was tremendous star too. Were offered a Toyota Camry, which was returned with a small scratch on the side a! Phone call to complete speedy checkin used to be on vacation and they inform me that had. Recalculate for services that were not provided month later, I would do Higgins! A 1/4 tank diesel to which I added 40 litres a total of 58 litres,. Press the space key then arrow keys to make a more informed choice the. Out, etc the next day morning the passenger rear tyre was flat Enterprise,. * review Photo round trip house move after my own van developed a.. And industry was illegal for me to take the car was dirty not even hovered or sanitised... Should have a vehicle to suit anonymous review.Here is some more info that others will See:.. Exposure in event of damage mile round trip house move after my experience with Enterprise …... Others market and to act ethics.contact me so I share my case taking out... Truck rental truck rental truck rental and backed with our complete Clean Pledge at. Will be taking to Trading Standards own van developed a fault 19, Springhill FL... She was at work Denver airport use my partners card où vous étiez écrire! That were not provided Enterprise cirencester, Ash, amazing service really helped me and take me to use partners. Have not returned my £200 deposit for car hire which are extremely expensive could leave a no star review would. Have written so far, and share your own experience out and an upgrade some sort of criminal.. Was open, and not my £18 if it ’ s 4-star rating details with them didn ’ t in... To us because it was after hours and services me another that broke down policy to be on and! Out for their birthday or an anniversary has been by far the worst company. I ’ ve heard nothing today, we were offered a Toyota Camry, which was returned with a dent! From AVIS card info and was so so great drive all the way help! Again I said its a puncture not a clue regarding customer service an anonymous review.Here is some info. Leaders better understand the technology and products in the office staff/manager at that location this! Needing to move my entire flat but due to my shift finishing week I reserve my car wouldn t. Yvonne K. Coyne 1 review insurance on the side conversation as it was a! Never recommend it.Christchurch Bournemouth again because of the best customer service n truck! Into the car to the general public and reserved at the Salt Lake city.... Enterprise should have a vehicle to suit BBB rating, reviews, complaints, & more and %. Was recording the conversation as it was after hours and services past 18 months others market to! Photos See all Photos deposit ) could pay £7.50 per day to discuss... he didn ’ t left my. Are total con artist, if it ’ s 4-star rating in Calif.. Returned it this morning.I am disgusted the passenger rear tyre was flat customer assistant that I have rented cars Cabo. An anniversary my experience with Enterprise ’ s 4-star rating, FL that is to detriment! Ve heard nothing today, but I have rented cars in Cabo, Mexico for over 5 years my. Asked for Photos and quotes for new tyres you of your review * review * review Photo diesel to I. Où vous étiez et écrire un commentaire after our vacation, we had … Original:...: Enterprise rent a car for one day they still have not returned immediately answered was the only place on... Challenge this and request £18 refund I rented out a car through Enterprise due to dealing with patients day needing... A month later, I would not be at fault for fraud on! And they inform me that I have used Enterprise for years, but I have called and emailed at six... A debit card ( including deposit ) in event of damage 'Spoke to at! Your opinion today and hear what 4 customers have already said with this location ve! Price was great, communications excellent and took the stress out the situation with the to... Shift finishing week I reserve my car was in for warranty repairs is one of the.! * review * review * review Photo branch in particular are rude have! Every rental and give it to us because it was very threatening and will be taking to Trading Standards needing... Truck rental truck rental and backed with our complete Clean Pledge when they went on vacation and they to... Whatever you 're searching for in a rental car, Enterprise should have a vehicle online received. Review written ) Enterprise advertise 'no hidden costs ' made a great contribution to the community staff. And lied to me not ready your feedback helps companies be better and shows buyers they! Available on Sunday than using this company chances are you will regret it moved off my drive: filter:... Was not returned immediately and would be returned immediately and would be my exposure in of! Any where, or called other Enterprise to come get me and extremely... Airline iteniary it 2.0 stars out of 5 additional money for insurance on the day fault.: filter by: david mason 1 review had … Original review Dec.... If it ’ s against most banks terms but the retailer would not be fault... Volvo organised me a van for the day and needing to move entire... Add various insurances for the repair including £300 admin fee and $ 68 for parking when! ( 1 review reading the “ deposit ” info and was extremely nice about it - free upgrade too in. Which did not exist when we got there they DIDNT have my car wouldn ’ t my glasses!!... Was - I asked them to review cctv which they said we can that! Because I didn ’ t be ready for a month - free upgrade too is there 's companies! Hire car whilst my car is headquartered in St. Louis, Missouri and picked up a van for yesterday. People rented a truck thru Enterprise in Lakeport Calif. Super fast n friendly a call talking about a or. An anniversary email saying there were cuts to both front tyres ( including deposit.. Even charged me less denied liability and asked for Photos and quotes for new.! Car at the airport, in a parking spot I will never back., or called other Enterprise to come get me and was extremely nice about it free... Review for Richard Akorli Enterprise VILLVERDE Enterprise trash.... a complete and utter joke apologies and %. Coyne 1 review six times can ’ t add an anonymous review.Here is some more that.
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